Privacy Policy

How we collect, use, and protect your information

Effective Date: October 7, 2025

This Privacy Policy describes how DR REDDY S LABORATORIES LTD, operating under the brand name Reddy Anna ("we," "our," or "us"), collects, uses, and discloses your personal information when you visit our website (drreddyslab.shop), use our services, or communicate with us.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide to Us

We may collect the following types of information when you interact with our website or services:

  • Contact Information: Name, email address, phone number, organization name, and address.
  • Service Information: Details about the laboratory services you are interested in or inquiries about our offerings.
  • Communication Information: Records of your communications with us, including emails, form submissions, and phone calls.
  • Consent Information: Your marketing preferences and consent choices for receiving communications via WhatsApp, email, or other channels.
  • Sample Information: Details about samples you submit for testing, including composition, origin, and intended use.

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • Device Information: IP address, browser type and version, operating system, and device type.
  • Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with our website.
  • Location Information: General location information derived from your IP address.
  • Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookie Policy section below).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

  • To provide the laboratory services you request
  • To process and respond to your inquiries and requests
  • To communicate with you about our services
  • To improve our website and services
  • To develop new services and features

2.2 Marketing and Communications

  • To send you marketing communications about our services, if you have consented to receive them
  • To inform you about special offers, events, or updates related to our services
  • To conduct surveys and collect feedback

2.3 Legal and Operational Purposes

  • To comply with legal obligations and regulatory requirements
  • To enforce our terms and conditions
  • To protect our rights, privacy, safety, or property
  • To detect, prevent, or address fraud, security, or technical issues
  • To maintain records for administrative and business purposes

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • IT and cloud service providers
  • Customer relationship management systems
  • Email and communication platforms
  • Analytics providers
  • Payment processors

These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information secure and confidential.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

3.4 With Your Consent

We may share your information with other third parties with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They are subject to duties of confidentiality and will only process your personal information on our instructions.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In determining the appropriate retention period for personal information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information and whether we can achieve those purposes through other means
  • The applicable legal, regulatory, tax, accounting, or other requirements

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access and Information

You have the right to request information about the personal data we hold about you and how we process it.

6.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

6.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

6.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

6.5 Data Portability

You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format.

6.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.

6.7 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookie Policy

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

7.2 How We Use Cookies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

8. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

We primarily process and store your personal information in India. However, we may transfer your personal information to other countries for the purposes described in this Privacy Policy. When we transfer your personal information outside of your country of residence, we will ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DR REDDY S LABORATORIES LTD (Brand: Reddy Anna)
8-2-337, Road No.3, Banjara Hills,
Hyderabad, Telangana, 500034
Email: contact@drreddyslab.shop
Phone: +91 9948488503

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.